Help Center

Questions, answered plainly.

Everything about how Agwu works, how your data is handled, and what to expect from your care timeline.

Getting started

What is Agwu Health?

Agwu is a care coordination platform for women's health. It brings your appointments, records, labs, and care team into one calm timeline — so nothing falls through the cracks between visits.

Do I need a referral to join?

No referral needed. Create an account, add your current providers, and start building your care timeline right away.

Which devices does Agwu work on?

Agwu works in any modern browser on phone, tablet, or desktop. Your timeline syncs everywhere you sign in.

Appointments & care team

Can I add providers who aren't on Agwu?

Yes. Add any provider to your care team manually — their appointments and notes live on your timeline even if they never log in.

How do appointment reminders work?

You choose how and when: email or push, from a week out to an hour before. Reminders are gentle by design — no red badges, no guilt.

Labs & results

How do lab results get into Agwu?

You add them yourself with the Add a result form — pick the lab type from the list (or choose Other and type it in), enter your values, and they appear on your timeline with trend graphs over time.

Does Agwu interpret my results?

No. Agwu doesn't interpret, diagnose, or flag results against a reference range. Everything shown — including reference ranges — is entered by you from your lab report, and displayed to help you track trends and talk with your care team.

Why do reference ranges look different between labs?

Labs use different equipment and methods, so their ranges vary. That's why Agwu lets you enter the range printed on each report, and shows your trend against the range from that specific lab.

Privacy & security

Who can see my health information?

Only you, and anyone you explicitly share with. Sharing is per-item and revocable — you can un-share a record at any time.

Is my data sold or used for ads?

Never. Your health data is not sold, shared with advertisers, or used to target you. That's a founding commitment, not a settings toggle.

Plans & billing

Is Agwu free to use?

The core timeline is free. Premium features are optional and clearly marked — you'll never hit a surprise paywall on your own records.

How do I cancel?

From Settings → Plan, in two taps. Your data stays yours, and you can export everything before or after you cancel.

Still have a question?

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